Pick up/Drop Off Procedures

Drop Off: Session start time

Pick up: 10 minutes prior to session end time (If child is receiving back to back services without time gap, please arrive 10 minutes prior to the end time of the last session)

Option 1: Parking Lot Drop Off (Preferred Method)

In order to keep our lobby occupancy low and limit unsafe congestion within certain areas of the clinic, our therapists will meet your children at your vehicle for drop-off at the start of their session. Our admin team will provide you with a placard with your child's name that can be placed on your dashboard at drop-off. This will allow our team to locate your vehicle to help your child transition into their sessions. 

Option 2: Lobby drop off

If your child needs assistance with using the restroom or is in need of a diaper change prior to the start of their session, you may enter the clinic to use the facilities and wash hands. Our lobby is still available to use while waiting to check in with your therapist, however, the occupancy of our lobby should not exceed 10 individuals. If the maximum is reached, we ask that you wait outside in the tented waiting area near our main entrance. (If your child needs a diaper change during a session, our front desk staff will give you a call to return to the clinic.)

Pick Up:

Please arrive 10 minutes prior to your child's scheduled end time to allow our therapists to safely bring your child to your vehicle for pick-up. This is also an opportunity for therapists to discuss with you your child's session outside of the loud environment that our clinic can sometimes provide. Our therapists will need the time afterward to clean equipment and rooms between clients.

Safety Guidelines at Sprouts Therapy

We want to continue to partner with our families to keep us all healthy and safe. Our clinic will continue to implement the following policies:

• Children with compromised immune and respiratory systems may require special accommodations. Please be in communication with us if your child has the above condition(s).

• Should a child begin showing symptoms during a session, parent will be notified and the session may end early.

CLIENTS WHO HAVE TESTED POSITIVE FOR COVID-19

• May not resume in-clinic sessions until all the following conditions have been met:
• 5 days have passed since symptoms started (or since test date, if client had no symptoms) and
• 24 hours have passed with no fever (without the use of fever-reducing medications) and
• Symptoms have improved and
• Client is able to wear a mask for 10 full days since symptoms started (or since test date, if client had no symptoms)

CLIENTS WHO HAVE BEEN EXPOSED (within 6 feet of a person with COVID-19 for 15 minutes or more over a 24-hour period (regardless of mask use)

• Client can attend in-clinic sessions if they have tested negative for COVID-19 and are symptom free. Please have child wear mask for 5 days post exposure. 

CANCELATION POLICIES

• In the event you need to cancel your child's session with less than 24 hour notice due to COVID 19 Exposure, you will have the following options:
  
• Switch the scheduled session to be delivered via teletherapy instead of coming into the clinic.
• Reschedule the canceled session within 1-2 weeks after your child has completed quarantine.
• Pay the Less than 24 hour Cancellation fee ($75/hour/therapist) for the missed session if unable to schedule a makeup session or switch the session to teletherapy.

• In the event you need to cancel your child's session with less than 24 hour notice due to testing positive for COVID 19 , you will have the following options, however, there will be no fee if your child/family is unable to reschedule or switch to teletherapy
• (Optional) Switch the scheduled session to be delivered via teletherapy instead of coming into the clinic.
• (Optional) Reschedule the canceled session within 1-2 weeks after your child has completed quarantine.

• In the event you need to cancel your child's session with less than 24 hour notice due to your child feeling ill , you will have the following options:
• Switch the scheduled session to be delivered via teletherapy instead of coming into the clinic.
• Reschedule the canceled session within 1-2 weeks after your child no longer has symptoms
• Pay the Less than 24 hour Cancellation fee ($75/hour/therapist) for the missed session if unable to schedule a makeup session or switch the session to teletherapy.